We offer the following payment options:

• Credit/Debit Card
• PostFinance Card
• TWINT
• Invoice on prepayment

If an article is not available at short notice, you can register for the stock alert. Click on the small bell symbol at the top of the product overview, to the right of the product image. As soon as the product is available again, we will inform you by e-mail.

You can return your artilce by mail with the return slip. You will receive the return slip after the order, together with the proof of purchase, by e-mail. Please note that the item must be returned unused and in its original packaging.

You can return your article to us by mail with the return slip. Please note the item number of the desired replacement product on the return bill. As soon as we have received the purchased product back from you, we will send you the desired replacement product. The difference will be credited or invoiced to you accordingly.

If you purchased your product in the official Chilli Online Shop or in the Shop at Poststrasse 37 in Kuesnacht ZH, we will extend your warranty by 1 year free of charge.
The warranty period is now 36 months instead of 24 months, starting from the date of purchase.

Here you can find more information about the warranty conditions.

Check the spare parts catalogue to see which spare part fits, or contact our crash replacement service directly. We will then work with you to find the best solution for you. 

For safe riding, we recommend a helmet, knee and elbow pads, and other protective clothing.

There are different care instructions depending on the model and component. Please refer to our tutorials to find out how to clean and maintain your scooter properly.

Yes! Registration confirms your purchase, clearly identifies your scooter as yours, and helps us assist you in the event of theft thanks to the stored serial number. 

The delivery includes all necessary tools (Allen key) and the operating instructions. To assemble it, you only need to mount the T-bar.
You can find detailed instructions in our tutorial video.

The younger or smaller the child, the lighter and more compact the scooter should be (e.g. Chilli Pro Scooter 3000 from approx. 6 years of age weighing only 3.1 kg or the Chilli Pro Scooter Base S weighing only 3.55 kg). 
For larger children aged 8 and above, a more robust model is recommended – such as the Chilli Pro Scooter Base and Rocky, weighing only 3.65 kg, or the Chilli Pro Scooter Ventus M, weighing only 2.95 kg.

The choice between beginner and professional scooters depends on experience, riding style and goals. Beginner models are suitable for learning basic tricks, while professional scooters are designed for advanced riders and heavy loads. Weight, height and personal goals should definitely be taken into account when making your selection.

The biggest mistake when buying a children's scooter is the size. If the scooter is too small, it can cause back problems and compromise safety when riding. If the scooter is too big, it is difficult to manoeuvre. 
In addition, a scooter that is too big can pose a safety risk when braking, as the child cannot reach the brake properly.

Anyone who wants to buy a used stunt scooter saves money, protects the environment and can still purchase a safe, high-quality product. It is important to thoroughly check the condition of the scooter, consider any replacement parts and set the right budget. 
With a little care, a used scooter can be just as much fun as a new model – and you can enjoy it with a clear conscience. There are a few important points to consider to ensure that the purchase is safe and worthwhile for parents and children. Before buying, the scooter should be thoroughly checked for cracks, deformities or major chips. The scooter's functionality should also be checked: brakes, screws and rust spots, bearings and general condition. 

Especially for beginners or when buying a scooter online, it can be difficult to know what size you need. That's why we've put together a quick guide to help you find the perfect size. 

Before we begin, please make sure you have the following measurements to hand:
1) The height from the floor to the T-bar
2) The height from the deck to the T-bar
3) The height from the floor to the bottom of your trouser pockets
4) The height from the floor to the top of your hips or navel
The top of the T-bar should be exactly between the bottom of your trouser pockets and below your navel. This applies regardless of whether you are standing next to the scooter or on the deck.
If the T-bar is higher than your navel, you may bump your face while riding or lose control of the steering. However, if the T-bar is significantly below your trouser pockets, you may trip over the scooter while riding and injure yourself.

The Chilli Pro Scooter Team riders do not ride standard complete scooters, but individually assembled custom builds.
These are constructed from high-quality Chilli Pro Scooter parts – including our CSG decks, various T-bars, robust wheels, Ventus decks and other premium components.
Each rider can thus assemble their own personalised scooter, optimally tailored to their own riding style, preferred tricks and the stresses and strains of the skate park.

If you want to customise your scooter, you can easily build your own stunt scooter with Chilli Pro Scooter Parts. This option is particularly popular with riders who have specific requirements for their setup or simply value an individual design.
Why build your own stunt scooter?
A self-built scooter offers you many advantages:
•    Individual customisation: You decide which deck, handlebars, wheels and colour best suit your style.
•    Better quality: You can specifically choose high-quality individual parts – such as a robust CSG deck, a sturdy T-bar or grippy wheels.
•    Upgradeable: You can replace or upgrade individual parts at any time without having to buy a completely new scooter.

Translated with DeepL.com (free version)